isb388 Platform Privacy Notice

This page describes what we collect when you use isb388 and how we keep that data protected. We at isb388 take your privacy seriously and operate under strict data-handling principles. Our commitment is to be transparent about every piece of information we gather, how we use it, and who may have access to it.

When you open an account with us, deposit funds, place a wager, or interact with our live-dealer tables and sportsbook markets, you share personal information with our platform. We use that information only to operate your account, process your transactions, comply with legal requirements, and improve your experience on isb388.

Our services are available only where applicable law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What we collect on isb388

We collect your email address, phone number, full name, date of birth, and residential address during account registration. This information is necessary to verify your identity and set up your isb388 account. We also collect payment details when you deposit or withdraw — for example, your bank account number if you use BCA, e-wallet, mobile banking, or local payment transfers, or your mobile-wallet identifier if you deposit via online payment, e-wallet, mobile banking, local payment, or online payment.

Once your account is active, we collect behavioral data: which games you view, which live-dealer tables you join, your bet history, your withdrawal requests, and the timestamps of your sessions. We also record your IP address, device type, and browser information so we can detect fraudulent access and ensure account security.

How we use your data on isb388

We use your personal information to process deposits and withdrawals, settle bets, and manage your account balance. If you deposit via e-wallet, our payment processor records the transaction to confirm receipt. Our live-dealer studios in Manila and Manila-adjacent regions may see your account ID and betting activity to manage table limits and confirm live-table participation.

We also use your data to send you transactional emails — order confirmations, withdrawal notifications, account alerts — and to prevent fraud. If we detect suspicious activity, such as multiple login attempts from different cities in one hour, we may temporarily lock your account and contact you by phone or email to confirm it is genuinely you. We do not share your phone number or address with third parties except as legally required or to process a payment reversal.

Aggregate, anonymized statistics from isb388 — such as "Liga 1 match wagering was non-specific info higher during Idul Fitri" — may be used internally or reported to our partners, but no individual account is identifiable in such reports.

Third-party processors and data sharing

Our payment partners — including mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment aggregators — receive your payment details to complete deposits and withdrawals. These partners are bound by their own privacy policies and data-protection standards. We do not control how they store or use your information beyond the scope of the transaction.

Our live-dealer providers, such as Evolution Gaming, may see your account name and betting patterns to deliver the correct table experience. Email and SMS services we use to send you notifications may log your phone number and email address temporarily. We do not sell your personal data to advertisers or data brokers.

Your rights and our commitments

You have the right to request a copy of all personal data we hold about you. You may also ask us to delete your data, though we may retain transaction records for legal and tax compliance. To submit a data request, contact our support team and provide your registered email address and account ID.

Our servers may sit outside your jurisdiction. If you are based in Surabaya, Bandung, or Medan, your account data may be processed in data centres located in Singapore or the Philippines. We apply the same security standards regardless of location.

How to contact us about privacy

If you have questions about our privacy practices or wish to exercise your data rights, email our compliance team. Our response time is typically within seven business days. We do not respond to privacy inquiries via social media or live chat; please use official support channels.

This notice was last updated in accordance with applicable data-protection standards. We may update this policy periodically; changes will be posted on this page. Your continued use of isb388 after an update means you accept the revised terms.